Important Information

Treatment Suitability

Treatments are available via appointment only.  You must be aged 18 or over to make an appointment.  Some treatments/services are available for persons under 18 however they must be accompanied by an adult at their appointment and parental consent will be required.  

 

Massage therapies are available to existing customers only.  Coaching and Healing therapies are available to new and existing customers.

If you are receiving medical treatment or taking prescription medication, please check with your doctor or consultant prior to booking any massage or spa treatments. 

In some cases, you may be asked to provide a letter from your doctor before receiving treatment.

When you arrive for your appointment, you will be asked to complete a consultation form declaring any medical conditions or medications you are taking.  This is to ensure it is safe for you to have your chosen treatment.  

Based on your consultation, it may be necessary to modify your treatment, or treatment may be refused if it is in your best interests to do so.  If it is not possible for you to have your chosen treatment due to medical reasons, I will offer an alternative whenever possible.  

If you are unwell with a cold, flu or upset tummy, please re-schedule for when you are feeling well.

 

If you arrive for an appointment and you are unwell, I will ask you to re-book for another day.

 

If you suffer with any product allergies please let me know in advance of your appointment so that I can check the products I use are suitable for you.

If you'd like to discuss any concerns about treatment suitability with me prior to your appointment, please don't hesitate to contact me and I will be happy to help.  

Cancellation Policy

If you need to cancel or re-arrange your appointment, please contact me as soon as possible. 

Cancellations with less than 24 hours notice will incur a 50% charge of the total booking cost.  If you miss an appointment or provide less than 2 hours notice to cancel, the full price will be charged.

In the case of multiple missed appointments or cancellations with less than 24 hours notice, advanced payment will be required before confirming any future bookings.

In the event that you send/leave a message to cancel, I will always contact you as soon as possible to confirm that your cancellation has been received.  If your request to cancel is not received, the cancellation policy will still apply.   

Late Arrival

If you arrive late for an appointment I will deliver your full treatment whenever possible.  If this is not possible, I will deliver the maximum possible treatment time however the full price will still be payable.

Changing Treatments

If you provide less than 24 hours notice to change the treatments you have booked, this may incur a £5 charge for any products/materials/time used in preparation for your original booking.

 

If you provide less than 24 hours notice to change to a shorter treatment, this will be classed as a partial cancellation and the cancellation fees above will be charged for the cancelled time.

All appointment changes are subject to availability. 

Treatment Courses

 

All treatments/services booked as part of a course must be taken within 3 months from the date of payment.  Any fees for missed appointments or cancellations with less than 24 hours notice will be deducted from the pre-paid amount.

 

Full payment is required at the time of booking.  Payments for treatment courses are non-refundable.  If you wish to cancel your course, the pre-paid amount remaining can be used towards alternative treatments/services of your choice within 12 months from the date of your original payment.  

Offers, Promotions & Discounts

Offers, promotions and discounts are available for a limited time only and are applicable only to appointments made during the offer period.  Discounts cannot be applied to any treatments booked before or after the offer period, applied retrospectively, transferred to another person or purchased as a gift voucher.  Discounts cannot be combined or used in conjunction with any other offer, promotion or discount, unless otherwise stated within the specific offer details. 

 

All offers, promotions and discounts are subject to appointment/product availability and are subject to change without notice.  Discounts will not be automatically applied, therefore please confirm if you wish to redeem a discount at the time of booking to ensure eligibility.  

Loyalty Cards

Collect a stamp for each full price treatment you receive.  When your card is full, present it at your next appointment to receive £5 off.  If you are unable to present your loyalty card, full payment will be required.  Your discounted treatment must be claimed within 12 months from the date of your first stamp.  Stamps are issued for full price treatments only and cannot be issued retrospectively.  

Gift Vouchers

 

All gift vouchers are valid for 12 months from the date of purchase.  The voucher value can be used towards any treatments of the recipient's choice.  Vouchers must be presented at your appointment in order to be used as payment.  If you are not able to present your voucher at your appointment, an alternative method of payment will be required.  All vouchers are non-refundable.

Privacy Policy

I respect your privacy and have always been committed to protecting the personal data of all site visitors and customers.  Please click here to read the privacy policy.

Treatments in Wilstead, Bedford

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