Important Information

Treatment Suitability

 

You must be aged 18 or over to make an appointment.  Some treatments/services are available for persons under 18 however they must be accompanied by an adult at their appointment and parental consent will be required.  

 

You will be asked to complete a client consultation form prior to receiving your treatment.  Based on your consultation, it may be necessary to modify your treatment, or treatment may be refused if it is in your best interests to do so.  If it is not possible for you to have your chosen treatment due to medical reasons, I will offer an alternative whenever possible.  

If you'd like to discuss any concerns about treatment suitability with me prior to your appointment, please don't hesitate to contact me and I will be happy to help.  

Booking In

Treatments are available by appointment only.  Full payment is required at the time of booking to confirm your appointment.  Payment can be made online via PayPal or via telephone.  Once payment is received, I'll send an email confirming the details of your booking.

Pre-paid appointments are non-refundable but if you need to reschedule, the remaining amount (minus any cancellation fees) can be transferred to your next booking.  All treatments/services must be taken within 3 months from the date of your original payment.

Cancellation Policy

If you need to cancel or re-arrange your appointment, please contact me as soon as possible. 

Cancellations with less than 24 hours notice will incur a 50% charge of the total booking cost.  If you miss an appointment or provide less than 2 hours notice to cancel, the full price will be charged.

In the event that you send/leave a message to cancel, I will always contact you as soon as possible to confirm that your cancellation has been received.  If your request to cancel is not received, the above cancellation policy will still apply.

  

Late Arrival

If you arrive late for an appointment I will deliver your full treatment whenever possible.  If this is not possible, I will deliver the maximum possible treatment time however the full price will still be payable.

Changing Treatments

If you provide less than 24 hours notice to change the treatments you have booked, this may incur a £5 charge for any products/materials/time used in preparation for your original booking.

 

If you change to a shorter treatment with less than 24 hours notice, this will be classed as a partial cancellation and the cancellation fees above will be charged for the cancelled time.

All appointment changes are subject to availability. 

Offers, Promotions & Discounts

Offers, promotions and discounts are available for a limited time only and are applicable only to appointments made during the offer period.  Discounts cannot be applied to any treatments booked before or after the offer period, applied retrospectively, transferred to another person or purchased as a gift voucher.  Discounts cannot be combined or used in conjunction with any other offer, promotion or discount, unless otherwise stated within the specific offer details. 

 

All offers, promotions and discounts are subject to appointment/product availability and are subject to change without notice.  Discounts will not be automatically applied, therefore please confirm if you wish to redeem a discount at the time of booking to ensure eligibility.  

Privacy Policy

I respect your privacy and have always been committed to protecting the personal data of all site visitors and customers.  Please click here to read the privacy policy.

Based in Wilstead, Bedford and online

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